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Where Can I Turn to For Advice on My Accident Claim?

Following an accident, it is important that you receive good legal advice, so that you can make an informed decision regarding whether to claim. You need to know how strong your claim is, and how much compensation you could be entitled to, to make a sound decision.

How can you get good legal advice? The easiest and most convenient way is by calling an accident helpline that is operated by a law firm. Such helplines are staffed by experienced claims advisors, who will take the time to understand the circumstances surrounding your accident, so that they can provide tailored claims advice. The key benefit to such helplines, though, is that they can be called in your own time and from the comfort of your own home, so there is no need to make an appointment with a local law firm.


Alternatively, you may wish to find out more about the claims process by using Google or another search engine. However, the information available to you will not be tailored to your circumstances, so it is always worthwhile speaking with an expert too.

What if I want to proceed with an accident claim?

Providing you call a helpline that is operated by a law firm, you will be able to start your claim with them. However, that decision will be completely up to you, since helplines are offered without obligation. Making a claim with the helpline may be the most convenient thing for you too, since they will have all your details on file.

If you do choose to take your claim further after speaking to an advisor, it is likely that another call will be arranged for you, but with a solicitor who specialises in your kind of accident or injuries. At this stage, there should still be no obligation to proceed with your claim, although if you do agree to go ahead with a claim, then you may need to sign what is called a ‘conditional fee agreement’, which stipulates the terms of your claim, such as how you and your lawyer will be paid, and what limitations (if any) apply.

How long do claims take to process?

You could get your compensation in as little as 8-12 weeks, although some personal injury claims do take several months to process. A realistic timeframe for straightforward accident claims is 2-4 months, while more complex personal injury claims can take over 6 months to process. A lot depends on how much investigation is required from both sides.

You can rest assured through that your solicitor will do all they can to speed up the claims process, so that you get your financial compensation sooner rather than later.